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12 Feb 2010 15:30

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Biz: The adventures of Newsday Customer No. 36: Now they want money?

  • What a convoluted system. For a week, we told you about our trials and travails regarding Newsday’s subscription advertising. We got bored of making fun of them admittedly (and tired of the useless “news alerts” that felt like vectors to send ads to us more than actual news alerts), but now they’ve actually given us some ammo.
  • Shoddy service Today, they finally sent us an e-mail, two and a half weeks after we signed up, asking for money, with full details of the process. Nobody ever called us or asked us about it. If Newsday wanted our service, they would call us first.
  • pay all at once? We definitely don’t like the $40/every two months setup, instead of just subscribing for a week just to try it. So yeah, we’re not signing up for this. It’s seemingly designed to discourage you from subscribing to Newsday.
  • Our advice to newsday Paywalls can work, but your all-or-nothing paywall system seems broken. There’s no online component at all. Also, people outside of Long Island are interested in what happens in Long Island. Consider that, guys.

A final tally of our Newsday adventures

  • 17 days it took for Newsday to decide to charge us
  • 17 number of text-message updates we got from Newsday; nearly all of them had ads as long as the news itself
  • six of the updates said “Officials: 5 killed, 12 injured in Conn. power plant blast” (spread out over two days)
  • 4-5 number of e-mail updates we’ve been getting from Newsday each day, and they’re kinda annoying

03 Feb 2010 13:00

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Biz: The Adventures of Newsday Customer No. 36: Week in review

  • Today, they ran a story about a mannequin in the HOV Lane. For most papers, they’d think, holy crap! Perfect viral news opportunity. But not the Cablevision-run Newsday. They’re trying to make the newspaper into the Web equivalent of a cable channel. It’s designed as if it’s a TV station’s Web site, not a newspaper. And in our week of subscribing, that was the prevailing message: We don’t understand the market. Here are some quick numbers.
  • 18 number of e-mails we got from Newsday; two-thirds of those were “breaking” news
  • 8 number of text messages we got from the service; seven of them had links to ads
  • no it’s not worth the $5 a week, and no, we still haven’t been charged, either, guys source

01 Feb 2010 20:35

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Biz: The Adventures of Newsday Customer No. 36: We’ve been counted!

  • In response to a question, Terry said that we had approximately three dozen subscribers who have signed up to pay $5 per week for access to newsday.com.
  • Cablevision President of Local Media Tad Smith • In a memo regarding Newsday’s plan for subscriptions and Cablevision’s overall media strategy. Sure, he’s full of it and then some, but we have to admit we got a kick out of the fact he noted our subscription in the note. We’re No. 36! We’re No. 36! source

01 Feb 2010 09:50

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Biz: The Adventures of Newsday Customer No. 36: Still no bill, kids

  • This photo turns Long Island into a cliche the way “Fargo” turned Minnesota into one. Can you guess what the story’s about? (Hint: It’s got to do with the kid.) Man, the only image more cliche than this we could think of is perhaps a picture of the Seaver family from Growing Pains – you know, before Kirk Cameron went off the deep end. Anyway, we’ve been with the site nearly a week, haven’t paid yet, and get the feeling that the paper is not offering anything close to the $5/week price tag, a price tag that’s supposed to be a deterrent to guys like us signing up outsides of the confines of Cablevision’s walled garden. Unimpressed. (Note: This article is behind a paywall, but maybe it’ll give you enough of a hint to tell you what it’s about.) source

29 Jan 2010 14:40

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Biz: The Adventures of Newsday Customer No. 36: Quick, kinda useless

  • We understand what Newsday is trying to do with its “Quick Read” format on its $4 million, paywall-ridden site, but the implementation is weak. We say that as warriors of the quick-read information format. We’re like Mel Gibson in the first “Mad Max.” Newsday’s implementation is just flashy, like Tina Turner in “Beyond Thunderdome.” How does a giant image with the lead of a story and a giant photo constitute a “quick read”? There’s no bullet points. There’s no attempt to contextualize the information. It’s just an entryway into another page with another ad – something that the quick read format has a lot of, by the way. Oh yeah, one thing we want to mention: We’ve been subscribers of Newsday.com for three days now, and we’ve yet to be contacted by anyone about paying for our $5/week subscription. source

28 Jan 2010 10:34

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Biz: The Adventures of Newsday Customer No. 36: Deep, dark blues

The color scheme on Newsday’s $4 million paywall-blocked Web site is way too dark. Is it possible that the newspaper’s Web site is depressed for some reason? source