• What happened? In 1982, a number of bottles of Tylenol were laced with cyanide, killing seven people in Chicago and causing a nationwide recall of the product. The crime was never solved, but its maker, Johnson & Johnson, was able to survive a PR disaster by aggressively recalling the product and creating safer, more secure packaging. (It’s an oft-used example of how to survive a crisis.)
• Recent developments The FBI searched the Cambridge, Mass. home of James W. Lewis, who sent an extortion letter to the company and was sent to prison. He was never charged in the killings but was always considered a prime suspect. Due to renewed attention after its 25th anniversary, a number of tips led authorities to a major break in the case. source

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