Biz: Some lady’s loud, annoying kid forces Southwest Airlines to apologize
- It is extremely rare for any situation to escalate to the point where we ask a customer to leave a flight. This was an isolated incident where our flight attendants felt it was the right thing to do.
- Southwest Airlines representative Chris Mainz • On a highly-buzzed incident where Pamela Root was removed from a flight with her two-year-old son, Adam, because the kid was too freaking loud and whiny. Some would applaud the airline for doing that, but it left Root in a crappy situation, because her checked luggage was still on the fight, meaning she had no diapers or way to take care of the kid. We have sympathy for Root AND Southwest Airlines. It was a tough situation. • source