We work hard at Google to earn your trust, and we’re acutely aware that we failed badly here.
Google Senior VP of Engineering and Research Alan Eustace • Revealing what the company did in the wake of Google Street View’s accidental wi-fi snooping in Europe. (Lots of training, lots of policy changes.) He also admitted, though, that (while most of what they grabbed were data fragments) the company did in fact grab entire e-mails and other private information. “We are mortified by what happened,” Eustace writes, but says that they hope that the policy changes will prevent it from happening again. source