• In the past, if someone was difficult, you could just tell them to leave. But you can’t do that anymore. You talk to someone, and a couple of minutes later, it’s on Yelp.
• Small-business owner Diane Goodman • Regarding the minor total nightmare Yelp has become for her business. Goodman overreacted to a post on the site, contacted the poster, and the poster responded back by putting her messages in the Yelp review. The result turned into an altercation at the poster’s house. With its 8 million user-submitted reviews and 26 million views, a negative review can cause significant damage to a business. As well as Diane Goodman’s mental health. source

Posted by Ernie Smith • Permalink